FAQ

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Frequently Asked Questions

HOW DO I KNOW IT IS SAFE TO SHOP WITH LOCAL MARKET?

LOCAL MARKET takes great pride in offering a safe and secure online shopping experience.
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and Credit Card, Debit Card information from unauthorized access. We also respect your privacy and we’re committed to protect it. Learn more about our Privacy Policy.

HOW CAN I GET ASSISTANCE IF I NEED IT?

Two Quick and Easy Solutions – We’re Here to Help You!


Call the LOCAL MARKET Customer Service Team

Call – 844-8444-308 | WhatsApp Chat Support – 8448444308

Email LOCAL MARKET Customer Loyalty Team

HelpDesk – support@localmt.in

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO ME?

The payment options supported by LOCAL MARKET are as follows:

(i)Paytm Payments Bank
(ii)Credit Card1
(iii)Debit Card
(iv)Net Banking
(v)Paytm Wallet
Online payments are processed through Paytm payment gateway, We use SPAFT(Secure Payments

Anti-Fraud Technology) to keep you safe PCI-DSS compliant with 128-bit encryption
to ensure your connections are secured and encrypted for all your transactions.

WHAT WILL HAPPEN IF I’M NOT PRESENT TO RECEIVE THE ORDER?

Our delivery partner will reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.

Your order will be returned to us and it will be schedule for RESHIPMENT, ( Charges Applied )

An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer.

If the order is not received at second attempt, then the order comes back to the Local Market Warehouse.

Our customer care executive will then get in touch with you to inform about the non-delivery.

The order will be cancelled and your refund, if any, will be processed within 7-14 working days cancellation charges will be applied

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

We strive hard to dispatch and delivered products in 5-12 business days.

Dispatch : 1-3 Working Days.

Free Delivery : 4-9 Working Days.

Paid Delivery : 3-7 Working Days.

IS Local Market AVAILABLE OFFLINE IN ANY SHOPS?

We are an online private label(E-Commerce Platform) Which means we are our own brand with a mission to get you the best quality products at affordable rates and jet-speed.
Our services are however currently only available online.
But we do have plans to make our products available at some of our upcoming HUB on your requests.
Information shall be made available on our website as soon as the proceedings are confirmed.

HOW TO SUBMIT TESTIMONIALS/FEEDBACK?

You can give us your feedback and comments whenever you want. Just write in! You can also follow us on Facebook, Instagram and Twitter.

DO I NEED A Local Market ACCOUNT TO SHOP?

YES!

It’s simple for the first time user you need to Sign-up using your GOOGLE or FACEBOOK Accounts!

DO YOU TAKE ORDERS OVER THE PHONE?

Of course, we do! The payment mode available for this mode of transaction will be PAL – Pay At Link
Do not worry, Our Technical Team will generate the payment link which will be sent to you.
you can able to use the for placing the order.
Information regarding order such as NAME , ADDRESS ,ETC and every other details will be shared by your end to our Customer Support Team.

I AM HAVING TECHNICAL ISSUES WITH THE SITE

If you’re having problems accessing our website,App, please contact our Local Market Customer Loyalty Team and include:
As much detail as you can about the issue
Screen shots of any error message you get
Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
What you have done so far to try to resolve it

I DO NOT HAVE SUFFICIENT TIME TO BROWSE THROUGH YOUR WEBSITE. WHAT WOULD BE THE EASIEST PROCEDURE TO PLACE AN ORDER AT Local Market?

We understand you are busy. So, if you do not have time to browse through all our products, please call our Marketing Consultants- a part of the Local Market Customer Loyalty Team and explain your needs.
As per your requirements they would provide you the best possible solution regarding the same.

We will be happy to hear your thoughts

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